Cogoport - Head - Operations

Cogoport is a multinational company headquartered in Singapore and has offices in India, Thailand, Vietnam, and Indonesia. Cogoport is an Indian unicorn, privately owned and backed by the world's most respected and renowned venture capitalists: Accel Partners and Tiger Global. Cogoport is currently in hypergrowth mode and has been named an Asia-Pacific High- Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times.

For all companies participating in international trade, including SMEs, MNCs, and trade solution providers, Cogoport is forging a new category called global trade platform that integrates solutions across a company's trade journey, including but not limited to advisory, forwarding, and financing, to offer a seamless trading experience, allowing companies to fully participate in global trade and focus on what they do best. At Cogoport, we believe in simplifying the complex to increase efficiency and maximize trade opportunities. We are solving the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually.

Cogoport Leadership:

https://www.cogoport.com/en-IN/company/leadership


Role Overview

Cogoport is on a look-out for a oversees the operations of the logistics department. They are responsible for the entire transportation supply chain, managing business relationships and choosing new suppliers.

Responsibilities

1. Manage the Operations and Customer service team at Cogoport

2. Handle Customer Escalations and ensure smooth resolution of issues

3. Ensure smooth implementation of processes

4. Identifying new avenues for revenue generation, Jointly work with CFO, & Internal Audit team to achieve compliance on following areas:-

- Documentation of relevant processes and controls as per scheduled announced by CFO.

- Demonstration of compliance of documented controls during internal and statutory auditors testing

- Ensure effective training by relieving for training and monitoring its effectiveness.

5. Ensure process compliance and surprise internal audits

6. CRM Utilization

7. Drive technology for customer usage / benefits

8. To ensure CRM Utilization

9. Drive technology for customer usage / benefits

10. To ensure there is minimum attrition

Skills and Qualifications

1. 7+ years experience of logistics operations management in International movements

2. Extensive knowledge in all segments of container shipping, (Customs Broker, Consolidation, Exports/Imports, Shipping Line, Container Terminal, Container Freight Station/s & General Cargo Port + Logistics)

3. Good relations with Shipping lines / Airlines

4. Should be able to speak with the customers in case of escalations

Core Values of Cogoport

Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.

Customer Centricity: Our customers are at the heart of all that we do. Without happy customers, our company is doomed. Understanding their perspective collectively is key to our success.