Cognizant - Team Leader - Process Training - Medical Scribe

Designation : TL/TM

Location : Hyderabad/Mumbai

Experience : TL- 5+ years of relevant experience in medical scribe (synchronous/asynchronous) & 2 years of relevant exp as Medical Scribe trainer (synchronous/asynchronous) preferred. TM- 7+ years of relevant experience.

Roles and responsibilities :

a) Training need identification and content development

- Conduct training need identification/analysis based on the job requirement and performance of the medical scribes

- Curate, create, and customise Training content, patient provider conversations, model clinical notes and assessments

- Review the training content, patient provider conversations, model clinical notes and assessments and modify as required

- Maintain & continuously update training material and assessment based on feedback from the stakeholders

- Design, develop, implement, and manage multiple medical scribes training plans per provider specifics, specialty specifics, trainee ability, and other success-guiding factors

- Develop and implement new strategies based on changes and growth within the service and product space.

b) Training Delivery & communication

- Facilitate training sessions (face to face and remote) and manage them end to end

- Communicate intensively (via video chat, MS teams, calls, and screenshares) with a large population of new hires daily, to enhance and support their onboarding, training, and experience in operations

- Proactively identify training strategies for associates facing challenges with quality, post thorough assessment of all the challenges

- Evaluate and train/coach associates as per the internal rubrics and processes (example Grade clinical notes written by the trainees)

- Provide timely and effective feedback to the associates

- Diligently follow the training related communication and documentation process (launch mails, completion mails, attendance etc)

- Monitor and drive self-paced training/eLearning completion

- Regularly conduct refresher/remedial trainings

- Implement (end to end) customised training interventions (small to mid-sized).

c) Data collection, analysis, reporting and action planning

- Gather training efficiency and effectiveness data using various tools (survey, assessment etc)

- Analyse data and report insights, take data driven action to improve the training interventions

- Support the knowledge management process (acquisition, storage, distribution, retrieval etc)

- Create dashboards and publish reports - daily, weekly, monthly as per the BU need.

d) People (trainer) and team management

- Allocate and assign activities to the team members

- Monitor and report activities of the team members

- Coach, mentor, guide and provide feedback for continuous improvement in team performance

- Create key performance indicators and monitor progress of the team.

- Conduct performance appraisals.

e) Other Miscellaneous

- Collaborate with different teams to help onboard new hires and enable a smooth transition into business to operate independently

- Provide support to the new hires as and when required

- Strive to maintain a high level of employee satisfaction.

Skills :

- 5+ years of Medical Scribing experience (synchronous/asynchronous)

- 2 years experience as a Medical Scribe trainer (synchronous/asynchronous) preferred

- People and training management experience preferred

- Well versed with medical terminologies

- Strong knowledge about the electronic health records, electronic medical records etc.

- Knowledge and a flair for the US accent

- Strong knowledge of English, Grammar & Sound Foundation

- Excellent communication skills (both spoken and written)

- Excellent inter-personal skills

- CEFR proficiency B2 High or above

- Knowledge of MS Word, Excel & Power point.

NOTE: Associates need to work from office and in the US shift.