Cognizant - Subject Matter Expert - OTC Collections

Experience: 3-5 Years in BPO (Collections Experience)

Academics: B.Com/M.Com/MBA/ICWA/CA/B.Sc

Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)

Responsibilities:

- Monitor accounts to identify outstanding debts

- Investigate historical data for each debt or bill

- Find and contact clients to ask about their overdue payments

- Take actions to encourage timely debt payments

- Process payments and refunds

- Resolve billing and customer credit issues

- Update account status records and collection efforts

- Report on collection activity and accounts receivable status

Skills:

- Proven experience as a Collection Specialist or similar role

- Knowledge of billing procedures and collection techniques (e.g. skip tracing)

- Familiarity with laws related to debt collection (e.g. FDCPA) - Good to have

- Working knowledge of MS Office and databases

- Comfortable working with targets

- Patience and ability to manage stress

- Excellent communication skills (written and oral)

- Skilled in negotiation

- Problem-solving skills

- Experience in preparing SOPs and exposure to tools such as Visio

- Ready to work in night shift