Designation : Service Delivery Manager - Process Excellence - Black Belt Certified
Business Unit: Digital Operations
Location : Hyderabad & Chennai
Domain : F&A
Reports to : DGM/GM
Job Description :
- Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases
- Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation
- Work collaboratively with Business leads/managers, RPA, analytics and COE team to deliver transformation solutions.
- Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
- Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
- Participate in exploring solutions for problems and process bottlenecks by using Six sigma, Lean and RCA
- Actively contributes to change implementation initiatives on the floor
- Reports issues related to problems/opportunities to transformation leaders
- Play pivotal role in executing transformation governance model to build the continuous improvement culture
- Should deliver client presentations, business development and RFP/ Presales support for continuous improvement and innovation.
Profile of Desired Candidate :
- Must have project managed 5 high impact Automation/Analytics end to end
- Must have RPA automation life cycle management experience
- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
- Experience in F&A (AP, AR, R2R & O2C) is preferred.
- Experience in Process Mining (Celonis, Process Gold etc.) is preferred.
- Experience in AI / ML based deployments using Python /Work fusion is preferred.
- Must have 11 years of work experience with minimum 7 years of relevant experience
- Must have excellent analytical, presentation & communication skill
- Should be a self-starter
Experience : 11+ years
Certification : Black Belt Certification
Industry Type : BPO/Digital Operations
Education : UG - Any Graduate - Any Specialization
PG : Any Postgraduate
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Inclusion Network: Shine Network
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