Brian Humphries, Chief Executive Officer

Job Descriptions : - Training/certifications (mandatory) - Lean Six Sigma Green Belt certified/Black Belt trained - ISO 9001/ISO 27001 Basic and/or Advance courses - COPC/CMMI framework Primary Responsibilities : - QA Deployment Framework - Coordinate with cross location teams with regards to standardization of CQA activities - Provide continuous support, coaching and mentoring to the QTLs and QA team - Deploy and monitor activities within the standard Quality Assurance framework - Drive Innovation and Change management within the organization - Provide regular process level analysis and dashboards for management reviews, external meetings etc. - Interact with internal/external stakeholders regarding effective deployment and sustenance of QA framework - Actively involve self in risk mitigation, re-engineering activities across all processes - Participate in trainings for Insurance domain, Six Sigma, Lean and other quality concepts for self development - Lead and participate in org level process improvement and innovation events - Be seen as the Change agent in the organization by the management and at the grass root level Required Skills : - Define SLAs, Baseline and establish service line performance measure - Analytical thinking and ability to slice/dice data to come up with concrete inferences - Problem solving and Innovative thinking - Effective coaching and mentoring skills - Communication and interpersonal skills - Should be detail oriented and meticulous - Good at prioritization and goal oriented - Ability to work in a demanding environment and good at multi-tasking Additional Preferable To Have Skills : - Past experience in deploying Quality Assurance framework at organization level - Experience in Insurance domain is a definite plus - Good negotiation and influencing skills - Should have sound knowledge industry wide Quality trends, standards and practices Experience : - Min relevant work experience 5 years (in Quality assurance, Risk & Compliance, Process/Business Excellence functions) - Min overall work experience 8 years (preferably in BPO/KPO industry, after graduation)

Hyderabad

Cognizant - Process Excellence Role - Tech - SDM 

Cognizant - Process Excellence Role - Tech - SDM  ,Job Description for Cognizant - Process Excellence Role - Tech - SDM  in Cognizant in  Hyderabad for (8-14) years of experience. Apply Now!

Job Description for Cognizant - Process Excellence Role - Tech - SDM  in Cognizant in  Hyderabad for (8-14) years of experience. Apply Now!