Cognizant - Deputy General Manager - Finance & Accounts - Record to Report

General Manager

I. Position Summary

- Individuals in this role are responsible for delivering service across S2C, O2C and R2R that meets/exceeds client expectations, meet Cognizant P&L goals, build a team of motivated people with strong domain skills, while developing their personal capabilities in the domain of accounting

- Pro-actively seek out new business opportunities and ideas for further growth and development

- Institutionalizing an operating mechanism and control framework capable of delivering zero surprise

performance, developing training modules for the Client and applying best practices across industry verticals.

- Drive Automation and transformation initiatives

- Drive business growth through mining opportunities; Identification of business growth drivers and strategizing to tap potential areas

II. Key Result Areas

- Responsible for overall service delivery management to clients

- Responsible for Customer satisfaction measured through CSS,CSAT and ESAT scores

- Support Sales and Client RFX/ visits

- Review project related metrics like number of improvement projects, benefits delivered, number of ideas generated and implemented, benefits realized, Utilization and Billable .vs. Buffer ratio

- Responsible for meeting financial targets like customer profitability and revenue billed.

- Identify development needs and ensure training fulfillment for the team (to be tracked against the training plan

- Manage employee retention and engagement (Manage attrition within a target range and ESAT scores)

- Effective implementation of organization initiatives - automation, DRM, DHD, Audits, AOP,Transformation / Innovation projects

- Contribute to Recruitment (measure through participation in screening and interviewing candidates)

- Creating Business visibility through Town Halls

III. Typical Responsibilities :

Business / Customer :

- Conduct Quarterly Business Review/Steering Committee Review with clients

- Improve customer satisfaction through engagement and delivery quality and establish and retain high levels of client engagement and relationship

- Identify and initiate customer value add projects

- Identify scope for business growth

Project/Process :

- Responsible for project team deliverables

- Facilitate cross-functional interaction between teams

- Ensure audit observations are addressed timely

Drive :

- A culture of pro-active risk identification within the process

- Process excellence within the team

- Culture of accountability within the team members

- Innovation initiatives within the team

- Operational rigor and continuous improvement culture within the area

People / Team /L :

- Provide guidance and mentorship to team

Job Profile - Finance & Accounting

- Performance Management- Conduct performance appraisals for team members

- Identification of training needs/training plan/records - Training Effectiveness

- Succession Planning

- Employee Engagement and Retention - Manage attrition through skip level meetings, planning interventions, engagement calendars

- Participate in organizational initiatives such as recruitment drives, training programs etc.

- Deliver communication received from senior management to the team members though town halls,team meetings

IV. Degree of Independence/Supervision required- Yes

V. Team Management Responsibilities (wherever applicable)-

GM

- Direct Reports: Service Delivery Managers/Deputy General Managers

- Team Size: 250-350

VI. Qualification:

- Education: Post Graduate (preferably CA/CWA/MBA)

- GM Experience: 11 + years from a similar background with Program Management skills

VII. Additional Info:

- While performing the essential functions of this job, and/or Global travel may be required.