COE Head

Experience required for the Job: 14 - 18 years

Annual Salary of the Job: Best in Industry

Job Location: Bengaluru/Bangalore, Hyderabad

Qualification:Engineering Graduate

Domain:Automotive,Healt Care Devices or Consumer Appliances.

We have an Urgent opening with our client a Leading IT Services Company with 10000 + employees and global operations

Our client is a global engineering services and solutions company that provides leading-edge engineering solutions, including product development and life-cycle support, process, network and content engineering to major organizations worldwide.

Following are some of the Key Responsibilities of COE Head:

1. Delivery Excellence

- Should be responsible for smooth functioning of growing/existing engagements.

- Responsible for meeting QCD targets of the engagements.

- Should be able to do periodic technical reviews of some of the critical and high visible projects in the engagement.

- Should be able deploy robust processes within the delivery function to reduce the drag and inefficiencies.

- Responsible for engagement and operational reports to customers and internal stake holders.

- Responsible for planning, forecasting and scheduling of projects/blanket orders on Monthly/Quarterly basis with customer.

- Responsible for utilization, productivity initiatives and Y-o-Y cost savings within the delivery center.

- Responsible for driving OEG initiatives within/outside the engagement.

2. Customer Management:

- Responsible in building and managing customer relationships

- Responsible for customer satisfaction score (CSAT) and identify the areas for improvement and own the implementation process.

- Participate and drive monthly and quarterly steering committee meetings.

3. People Management :

- Responsible for mentoring and developing 2nd line and middle level leaders within the center.

- Responsible for Associate Satisfaction, competency mapping and identify the training needs to improve the skills of the associates.

- Drive individual productivity initiatives to improve operational efficiencies.

- Responsible for ensuring proper pyramid structure and role ratio based on the type and complexity of project.

- Develop Mentee and Mentor relationship within the teams.

4. Business Targets :

- Responsible for achieving revenue targets with healthy gross and operating margins.

- Develop/Own Key Account Plans from delivery perspective and drive for business growth.

- Responsible for Y-o-Y account growth.

- Improve stickiness in the engagement by offering solution approach to the deliverables.

- Measure/Monitor KPIs/CPIs agreed as per contractual agreement with customers.

- Ensure Compliance to MSA/Contracts/Engagement Level SOWs signed with customer.

- Participate and contribute in business growth initiatives within the Segment and PDU.

If you are interested for this job opportunity,please send your updated resume with following details to ashishgupta@vrindaconsultants.com

Current Compensation:
current Location:

Regards:
Ashish Gupta
Email-id:- ashishgupta@vrindaconsultants.com