CLXNS - Center Head - Collection

Center Head (Debt Collection Experience is must)

Job purpose : Manage & drive P&L of the overall center of a growing Financial Institution digital lending recovery team.

Duties and responsibilities :

- Overseeing multiple teams ensuring the deliverables are met with.

- Setting payment collection goals and targets.

- Ensuring the company policies on recovery are followed.

- Liaising and coordinating with clients (banks / FI's) for reports and updates.

- Creating and implementing a strategy to achieve and improve the collection outstanding.

- Preparing daily, weekly, fortnightly and monthly collection reports.

- Regularly training, mentoring and motivating team members in the team.

- Strong experience with autodialer/collections call centre technology

- Experience managing third party Collections vendors

- Using data-driven decision making to manage teams to KPIs

- 3 years of experience in Write Off/NPA portfolios in unsecured category

Qualifications & Skills

- Any graduate/PG, Confident and go-getter, Leadership quality Min 8 years of overall experience in collections

- 2 year of experience as Center Head/Center Manager