Cluster Manager - Sales - Agency Vertical - General Insurance

JOB PURPOSE:

- To achieve the budgeted office sales target for all sales verticals at the office level & to achieve operational efficiency at the office level.

Job Role:

SALES FUNCTION:

- Allocation of office sales target to the respective verticals of the office in consultation with the Regional Head.

- Ensure adequate manning against the budgeted sales target of the verticals at the office level.

- Ensure effective communication of premium targets to respective office sales managers in consultation with the Regional Head.

- Drive the office sales team to achieve the budgeted target.

- Maintain the product, channel mix as per the business plan to ensure office profitability.

- Monitor & optimize the cost of acquisition of the channel.

- Track productivity of the office inclusive of performance of each SM.

- Set standards and maintain - Business Quality- .

- Update the top management on market competition.

- Constantly network with the Underwriting team, Operations Team & Claims team in case of troubleshooting.

ADMINISTRATIVE & OPERATIONAL FUNCTION:

- Ensure effective Policy issuance / Renewal

- Supervise/ensure smooth policy issuance & endorsement processing, collections & banking, timely inward of documents etc.

- Ensure timely claims servicing in coordination with claims team

- Own up all internal and external customer service issues.

- Owner of BPMS processes in the region.