Cluster Manager - Retail - West

Cluster Manager west - Retail

Looking for Strong retail Operation skills handling store operations of Tier 1 Cities.

Role will include :

- Hold accountability for Cluster target achievement and P&L responsibility

- Monitor the operations efficiency at the store through Store Managers

- Have a pulse on customer experience, escalations, revenue, and people related issues by personally visiting all stores in rotation

- Ideate, execute and continuously work towards making the product presentation and service experience better for customers to ensure that all the stores consistently exude our brand experience

- Track and analyze Stores and Team members performances daily and execute measures to enhance performance includes driving training initiatives with the L&D team, individual coaching and mentoring

- Analyze sales data by category, geography, store, market etc. to identify trends and value add in product merchandising of the Cluster

- Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level

- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements

- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed

- Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores