Cluster Manager - FMCG/Hospitality/eCommerce

Position: Cluster Manager- FMCG / Hospitality / E commerce

Location: Ludhiana (Punjab)

Organization: India's most subscribed payment gateway

Summary: The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle. The role also requires an efficient leader who monitors the operations and hence ensures efficiency in execution at any point in time.

The role will report to a Zonal Manager

Direct Reports: 5-7 Key Account Executives

Responsibilities:

1. Merchant Acquisition:

- Set up and lead the team to achieve merchant acquisition goals and targets

- Track progress against plan by implementing strong processes & review mechanism using well - defined metrics

2. Account Management:

- Set up and drive the team to achieve active merchant targets through effective servicing

- Ensuring effective deployments, training and farming of merchants acquired

- Plan, assess & implement monetization avenues

3. Map Competition:

- Monitor competition activity in key accounts and ensure appropriate response strategies are formulated

- and implemented

- Share best practices internally for growth of the larger team

- Team and Stakeholder Management:

- Contributions in the areas of leadership development, employee engagement, organization development and capacity building

- Work with internal stakeholders including Marketing, Customer experience

Required Candidate profile

Requirements:

- MBA from Tier 2/3 campus with good academic record

- Proven working experience of 4-6 years in sales/business development with at-least 1 year in modern trade / Key account management

- Excellence communication and influencing skills

- Should have handled team and processes like goal setting, performance management, etc.

- Strong ethics and discretion while dealing with customers

- Drive for result, able to demonstrate/quantify success relative to established targets and metrics

- Strong bias for action, problem solving and ownership

- Ability to develop strong relationships with stakeholders and be a team player

- Exposure to start up environment is an added advantage.

- Preferred industries: FMCG, Telecom, E-commerce