Cluster Head - Telecom/BFSI/Insurance

What the Role offers :

- Managing and developing 50-60 direct and indirect team members

- Direct Revenue ownership for 8k+ customers

- Building and driving best-in-class servicing practices

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions