Cluster Head - Sales - BFS

MBA(Full time) from tier 1 or tier 2 colleges who have handled large teams in their career.

Must have done retention, servicing, Cross selling, upselling, Sales, Tele sales.

Key Success factors for an Individual:

- Customer Champion at Heart

- Strong team leader

- Self-starter who likes to build deep process & product understanding

- Problem Solutioning approach

What the Role offers :

- Managing and developing 50-60 direct and indirect team members

- Direct Revenue ownership for 8k+ customers

- Building and driving best-in-class servicing practices

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions

Critical Skills of a Suitable Candidates:

- Excellent Team-handling skills

- Quick and Impactful decision-making abilities

- Effective communication and motivation skills

- Able to multi-task well

You Can Apply if you possess:

- Over 80% in 10th and 12th

- MBA or any equivalent degree from Top tier colleges like IIMs, MDI, IIFT, FMS, NMIMS, S P Jain, IMT

- Minimum 4-5 years of work experience in team handling roles,