Cluster Head - P&L - BFSI

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams

- Feedbacks - In-depth client interaction and process insights gathering to share process and productfeedbacks with internal stakeholders

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions