Cluster Head - Luxury Watch Segment

Position Overview: The Cluster Head will play a pivotal role in driving the success of our luxury watch brand in the designated cluster/region. This position requires a dynamic and experienced leader who can effectively manage the sales and operations teams, drive revenue growth, and uphold our brand's image and reputation for excellence.

Key Responsibilities:

- Sales Strategy: Develop and implement strategic sales plans to achieve and exceed sales targets for the cluster/region.

- Team Leadership: Recruit, train, and lead a high-performing sales and operations team to deliver exceptional results and uphold the brand's values.

- Market Analysis: Monitor market trends, competitor activities, and customer preferences to identify opportunities and threats. Adjust strategies accordingly.

- Customer Experience: Ensure that customers receive the highest level of service and satisfaction. Implement initiatives to enhance the overall customer experience.

- Inventory Management: Oversee inventory levels and ensure optimal stock availability. Coordinate with the supply chain team to meet customer demands.

- Performance Metrics: Establish and track key performance indicators (KPIs) for the cluster, regularly reporting on progress and making data-driven decisions.

- Budget Management: Manage the cluster's budget effectively, controlling expenses while maximizing revenue.

- Brand Representation: Uphold the brand's image and reputation for luxury and quality through impeccable store presentation and adherence to brand standards.

- Compliance: Ensure compliance with all company policies, procedures, and legal requirements within the cluster/region.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field. MBA preferred.

- Proven experience of 7 - 20 years in the luxury segment, with a track record of successful sales and team leadership.

- Strong understanding of the luxury market, including customer preferences and market dynamics.

- Excellent communication, negotiation, and interpersonal skills.

- Strategic thinker with the ability to develop and execute sales strategies.

- Proficiency in using sales and CRM software.

- Strong leadership and team-building abilities.

- Exceptional problem-solving and decision-making skills.

- Willingness to travel within the cluster/region as needed.