Cluster Head - FMCG

Cluster Head

- Client Experience ; Leading the servicing cluster and ensuring a WOW client service experience

- Revenue ; Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team ; Build and drive highly motivated teams through team grooming, engagement and retention

- Feedbacks; In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions; Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster