Cluster Head - Bank

- Around 10 years of experience in the areas of Banking Operations Management, Business Development, Client Servicing and Team Management

- Gained exposure on Finacle Software for addressing, managing and coordinating the functions of internal operations of the bank

- Proficiency in monitoring various banking operations and maintaining long-term customer relationships through the provision of high quality service

- Relevant exposure into managing events from concept design to execution within stipulated budgets and negotiating with vendors & networking with them

- Adept in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence

- Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development and customer relationship management

- Driving productivity in terms of revenue and NCA from team members and enhancing their relationship with the managed customers.