Clover Infotech - Head - Service Delivery - BFSI Domain

Service Delivery Head - Managed Services

Clover Infotech is actively hiring for Leadership position.

Position : Service Delivery Head (Managed Services )

Location : Gurugram (Local Candidates only)

Mode : Work from office

Mandatory : Should be from Managed Services background only

Catered to : BFSI (Indian Banks and Insurance customers)

Job Brief :

Delivery Management : Responsible for all aspect of delivery for engagements in North - catering to Indian Banks and Insurance customers

Strategic Leadership & Financial Planning : Responsible for driving business strategy, financial planning, budgets, and finalization of future ready account models.

P/L & Cost Optimization : Ensuring meeting revenue numbers from existing accounts, growth via new accounts and new business existing accounts. Running Cost optimization initiatives to reduce cost, margin improvements, increasing profitability using various levers.

Sales, Proposal Development and Large Deals : Engagement in large deals for from RFI, ,Deal Negotiation to contract winning, and closure.

Client Engagement : Managing key client stakeholders for accounts management, business renewals, growth, and operation management., developing relationships with key stakeholders.

People Management : Ensuring healthy work culture and intrusive growth for work force ,prompting diversity and career growth by creating opportunities. Incentivizing talent and developing future leaders from the existing workforce.

Stakeholder Management : Managing key stakeholders from various business units, ensuring delivery in complex matrix structure within organization business units/ group and third-party vendors for smooth onboarding and transition of new and existing accounts.

Account Management : Managing large accounts from onboarding, transitioning & transformation, and operations. Managing service delivery for Infrastructure services for large accounts ensuring meeting delivery metrics.

Performance Monitoring : Establish key performance indicators to track delivery performance, regularly assessing progress & implementing corrective actions to drive operational excellence.

Leadership cadence : Part of the senior leadership driving various initiatives for business growth, people development, technology, and automation.

About us :

Company : Clover Infotech (www.cloverinfotech.com)

Clover Infotech www.cloverinfotech.com is a leading IT services and consulting enterprise with a legacy in fostering digital transformation and business efficiency across industry verticals. With our comprehensive solutions to implement, integrate and manage technologies, we have been co-authoring success for some of the leading global enterprises for over 25 years. Through a well-defined development, support, and quality framework, we consult enterprises on their transformation roadmap and implement business-critical technologies along with the underlying infrastructure.

With our in-depth expertise and robust experience in Enterprise Application Services, Data Analytics, Digital Experience Management, Automation solutions and Cloud services, we deliver tangible value for businesses in terms of process efficiency, cost-effectiveness, and intelligent automation with uncompromised accuracy and security. Having served some of the Fortune 500 companies globally and many of the leading banks and insurance companies in India, we have tirelessly contributed towards embellishment of their technology, agility and efficiency while harnessing innovations.

Clover InfoTech is an Oracle Platinum Partner. It is Oracles focused partner for platform and infrastructure cloud services, as well as ERP cloud. The 3,000 people strong company has focused practice teams handling Microsoft and open-source technology areas. The company has a strong pan India presence. It serves its customers in Europe, Middle East and Africa through its Dubai office and caters to the North American market through its office based in New York.