Client Success & Media Operations Role - OTT Platform

Client Success & Media Operations

Your Key Responsibilities :

- Primary point of contact for all campaign insights and deep dives which can be presented to the clients and agencies post campaign. Working on multiple databases and data points to derive the ROI for each client

- Technology knowledge with ability to do A/B testing using tools such as Charles and ticketing system Jira. Sound ad server tracker technology (Sizmek, DCM) implementation

- Work on long term projects to improve delivery and performance of ad campaigns across all Disney+ Hotstar inventories

- Work very closely with product team to convert customer feedback into ad product features and help with POCs within the team

- Serve as the internal expert on the platform and liaise across various teams (product, consumer, sales, etc) to always provide the sales teams with the best of insights to engage and close deals with clients of specific verticals

What To Bring :

- Proven expertise in ad/video ops, having expertise in managing and setting campaigns for Video and Display ad units across Live and VOD business

- Ability to see the larger picture among a multitude of internal and external data sources; Ability to assimilate new data quickly in a narrative form, but also deep-diving into it to stress test various scenarios and hypotheses from various points of view

- A mature professional with 3-4 years of experience who enthusiastically works on the nuts and bolts but is also able to confidently challenge seniors / established mindsets, with data and insights

- A natural flair for numbers; plus story-telling ability to transform the insights from numbers and data into winning presentations for the clients

- Self-starter; we need someone who can align to a shared vision, and then independently takes charge of the sales ops analytics function

OUR VALUES :

- We are customer obsessed

- We are audacious in vision and action

- We encourage honesty and open dialogue

- We respect everyone and every point of view

- We make objective and data-driven decisions

- We believe trust and accountability go hand-in-hand

- We invest in each other's growth

- We bring our A-game and nothing else

- We take charge and get it done

THE PERKS :

- The glory. Almost too much responsibility

- No dress code. Unlimited leave. A fun-life balance

- A ticket on our rocket ship to the moon