Client Success Manager - IT - IIM/FMS

Client Success Manager - IIM/FMS - GIFT City, Gandhinagar

Role - Client Success Manager

Location - GIFT City, Gandhinagar

MBA only from Tier 1 & Tier 2 B School

Experience - 1 to 2 Years

About the role :

- Developing and sustaining solid relationships with key clients

- Addressing and resolving key client complaints.

- Acting as the main point of contact between clients and the internal team

- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions

- Conduct sales negotiations with key accounts. Set up schedules and appointments to obtain new accounts and to service existing accounts.

- Survey market area to detect business trends and opportunities for new services

- Define the cross-selling strategies and execute them for a closure

- Use portfolio, market, or business process information in the regular analysis of the Cross-sell portfolio/offers and identify opportunities to generate revenues.

- Provide feedback regarding market trends, pricing, competition, and product lining marketing.

- Develop and execution of key account strategy and business plan.

The key Account Manager will work closely with the company's biggest clients to build a long-term strategic partnership. This role requires excellent communication along with a range of skills like closing sales and nurturing relationships to strategic planning and cross-functional leadership.