Client Servicing Role - Research/Hospitality

- Revenue generation and assurance from the client.

- Revenue collection while ensuring reduction in debtor days.

- Run a customer satisfaction survey and ensure 100% responses from the client.

- Timely Renewal of contract with existing clients.

- Handle client escalations & queries via call, mail or trackers in red cases.

- Increase wallet share by introducing existing client to the right teams for cross selling and up selling.

- Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations.

- Validate and take approval from client to generate invoice.

- Publish TAT analysis to client on monthly basis.

- Ensure client satisfaction and retention by quality services.

- Create growth plan for team members.