Client Servicing Role - Consulting

JOB DESCRIPTION -

1. To achieve monthly, quarterly & yearly business plans for accounts handled.

2. Effectively interface between the client and internal project management and MIS teams to ensure timely and accurate service delivery in terms of monthly reports, project updates, etc.

3. Coordinate with National Field Head and National Program Manager to ensure data quality.

4. New client acquisition, Up-selling, and Cross-selling to existing clients. Work closely with Field and Project Mgt Team (PMT) to create commercial proposals for new clients. Ensure project profitability

5. High level of client engagement regularly. Both physical and online.

6. Find a story in the data and effectively communicate the story to clients.

7. Act as the primary point of contact for all client queries and storyboarding. Defend data and data trends. Handle specific business questions.

8. To bridge gaps between client expectations and service delivery team, understand client requirements, and create SOP for smooth project delivery.

9. To be responsible for client retention, per client revenue increase & renewals

10. To be able to generate and qualify leads and arrange business meetings with prospective clients.

11. Timely billing of clients. Follow-up for timely PO generation from clients.

12. To set up and deliver sales presentations for prospective clients.

13. To ensure systematic follow-up with the client organizations to take the sales pitch to time- bound closure.

14. Work with the team (Client Service Executive) to create and maintain a healthy pipeline of prospects and suspects. Review the pipeline every week and move things forward.

CANDIDATE PROFILE:

1. Excellent verbal and written communication skills in English. Pleasing personality.

2. A passion for playing with data, data mining, and unearthing actionable insights from data. An eye for detail.

3. Good understanding of the FMCG market and the various nuances within each company. E.g. KRAs of a trade marketing team, sales team, marketing, and brand team, etc.

4. High level of proficiency in MS office tools like Excel and PowerPoint. Should have proven experience in handling and analyzing high volumes of data and creating client presentations.

5. Good business negotiation skills

6. Good interpersonal skills. Good Listening Skills.

7. Ability to handle multiple responsibilities concurrently and deliver under deadlines.

8. Ability to adapt to changing priorities within a fast-paced business environment.

9. Ability to think creatively and out of the box.

10. Quick Learner

QUALIFICATIONS AND EXPERIENCE:

1. 6-8 years' BD or Client Service experience in B2B space (post PG qualification).

Candidates from retail market research, pure service organisations, or FMCG focused consulting companies will be preferred.

2. MBA from a good business school with preferable graduation in any technical stream.

3. Good academic track record with no breaks in studies.