Client Servicing Manager - Media

Client Servicing Manager is responsible to support Senior Manager Sales Team in servicing accounts. They play a critical role in satisfying clients and thus bringing repeat business. They are the primary point of contact for the company, clients and need to have good communications skills, interpersonal skills and problem solving skills.

- Manage end to end customer cycle including on-boarding of clients, giving on-line demo / trainings, ID creation etc.

- Act as an Account Manager and reach out to the client 3 months in advance before the renewal

- Seek, process and execute client requests and product orders

- Answer queries regarding product/ services, processes and resolve them. Redirect the queries to the Head Sales or product team where needed

- Assist clients to use the products and services and keep them updated about new features launched

- Maintain trackers, reports for client interaction, product/ service usage etc.