Client Service/Customer Success Manager - IT

Location: Hyderabad

Required

- 8+ years of experience in Customer Success roles, including at least 2 years as a Manager of a Technical Support team in 24 x 7 support model

- Modern communicator who loves to be customer-facing in highly personal ways to build relationships

- Passion for coaching and staff development

- A go-getter driven by metrics

- Strong technical background along with excellent analytical skills & problem solving skills

- The ability to work effectively and collaboratively in a fast-paced environment

- Bachelor's degree in Computer Science (or related technical discipline)

Preferred

- 4+ years of experience with Customer Relationship Management (CRM) systems such as Salesforce.com or Microsoft Dynamics CRM

- 2+ years of experience in a B2B Software-as-a-Service (SAAS) company

- 2+ years of experience in an Agile software development environment

- Experience in account management and customer retention is a plus