Client Relationship Manager - Consulting/Staffing & Offshore Solutions Firm

Client Relationship Manager | MNC | IT & HR Consulting | Noida

Job description : Candidates having 3 to 5 years of experience in Client Relationship Management with Technology and HR Consulting experience can apply for the job.

Job Responsibilities :

- Managing Client Stakeholders building sustainable relationships

- Work with Account Director, Senior Business Stakeholders and HR to understand recruitment demand and provide strategic updates on the progress

- Support Client with building relevant recruitment strategies that support the functions overall headcount requirements

- Support Client with providing market intel/insights to drive out to market approaches

- Ensure resource availability and allocation

- Achieve Account level Gross Margins targets and Account revenue targets.

- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

- Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels

- Track project performance, specifically to analyze the successful completion of short and long-term goals

- Meet budgetary objectives and make adjustments to project constraints based on financial analysis

- Develop comprehensive project plans to be shared with clients as well as other staff members

- Handle existing accounts to help to grow the business by generating new business.

- Conduct recruitment related meetings as needed

- Manage Escalations through to resolution

- Monitor all workflow processes and ensure they are enhanced where applicable

- Ensure the compliance and governance of the contract and SLA's are delivered and maintained

- Manage and work towards key stakeholder maps whilst driving continuous improvement of delivery, relationships and innovation where relevant.

Recruitment Delivery Management and candidate attraction :

- Coaching and developing direct reports to implement relevant sourcing strategies

- Document research methods so they may be shared with other recruiting team members

- Manage the team to develop an ongoing and diverse pipeline using research, networking, database mining, etc. for prospective applicants

- Manage a PSL performance and within in financial targets

- Follow-up for the share candidatures with the clients and take free slot for interviews

- Work with Candidate Attraction team to design and implement campaign

- Drive candidate satisfaction and ensure all candidates are screened, tested, and interviewed effectively to maintain SLA's

Drive SLA's and team knowledge of end to end recruitment process :

- Ensure the candidate tracking system is utilized to produce positive audit results

- Utilize reporting from the candidate tracking system to support recruitment activities

- Candidates having 3 to 5 years of experience in Client Relationship Management with Technology and HR Consulting experience can apply for the job.