Client Relationship Manager - Automobile Industry

Client relationship Manager _ Mumbai_ Automobile

Key Area's and responsibility:

1. Generate Demand to drive volume:

a. Quality and quantity of enquiries

b. Improvement of conversion ratio

2. Driving brand engagement & Customer experience:

a. Leveraging call centre agent for capturing feedback on New Products

b. Leveraging WhatsApp for Business for customer engagement

c. Improving customer experience - CSAT

3. Driving CRM NPCC efficacy

4. Driving meshfree engagement & processes and Improve platform usage.

5. Successful launches of new products:

a. Build value & Positioning of new products.