Client Partner - Consulting Firm

Client Partner

The Company :

Our client is the market leader in building, managing and scaling Global Capability Centers. Starting with Target Corporation over a decade ago, they have taken some of the world's leading brands like Delta, H&M, Lowe's, PepsiCo, 3M etc. to India and other talent-rich hubs globally, that deliver a strategic advantage. With a track record of over 90+ clients, hiring 95,000 FTEs, 9 million sq ft of space and over $1.6 billion in indirect investments, you could say that where it comes to GGCs, they are the definite leaders.

The Role :

We are looking for an experienced Client Partner to manage global client relationships. You will work with key client relationships for the delivery and overall success of the GCC. The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization. The Client Partner directly interacts with stakeholders and client success leaders in helping to build digital transformation and a growth roadmap for customers. S/he will develop and assess account strategies, create business proposals for clients and implement programs to meet account revenue targets.

Key aspects of the role include :

- Understanding client needs and identify business opportunities.

- Negotiate business contracts and costs with customers as needed.

- Develop business proposals and make product presentations for clients.

- Act as liaison between clients and management for business executions.

- Ensure contracts are fulfilled and the services and products are deployed

- Build positive and productive relationships with clients.

- Develop account strategies to meet monthly revenue target.

- Assess potential business risks and develop mitigation plans.

Your Profile :

- MBA or equivalent with 20 years of experience

- Proven experience as Client Partner

- Thorough understanding of project/program management techniques and methods

- Outstanding knowledge of data analysis, reporting and budgeting

- An analytical mindset with great problem-solving abilities

- Excellent communication skills

- Experience in a GCC Setup will be an added advantage

- Conceptual knowledge of modern enterprise technology

- Hands-on with Microsoft Office and tools