Client Manager - Quality System Management Auditor - Manufacturing/Service Industry

We have an urgent role with a Leading MNC ( world's largest certification bodies. It audits and provides certification to companies worldwide who implement management systems standards)

Role :

Candidate specifications :

- Bachelor's degree or above in any field. Knowledge on Human Resource, labour, health and safety and applicable legal requirements. Qualified in Basic and Advance SA 8000 training course.

- Minimum 4 years working experience in Manufacturing or Service Industry.

- Commercial understanding of compliance industry, minimum 2 years quality system management

- Knowledge of business processes and application of quality management standards

- Good verbal and written communication skills and an eye for detail

- Be self-motivated, flexible, and have excellent time management/planning skills

- Willing to travel on business intensively

- An enthusiastic and committed team player

- Good public speaking and business development skill will be considered advantageous

Key performance indicators :

- Feedback efficiently to both clients and internal queries Timely submission of reports

- Actively solve problems when needed with "can do" attitude

- Add value to clients by identifying their needs and introducing multiple services to improve clients business performance and help them "Make excellence a habit"

- Help to avoid customer attrition by providing quality value added service and technical support

Purpose of the position :

- To conduct on-site assessments against the requirements of relevant standards or specifications

- To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.

- To promote the organization product offering and solutions to our clients with the view of improving their business performance, managing risk and "Making excellence a habit"

Key responsibilities & accountabilities :

- Undertake management system assessments in accordance with requirements.

- Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.

- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with our policy, procedures and prescribed time frame.

- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team

- Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.

- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.

- Plan/schedule workloads to make best use of own time and maximize revenue-earning activity. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.

- Maintain and develop assessment skills and technical and management system standards knowledge.

- Provide technical support to clients through business development, sales and customer service staff

Ved
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