Client Manager - IT

Responsibilities :-

- Ensuring a positive and professional client service experience.

- Managing client inquiries via phone, email, online, or in person.

- Directing client complaints or complex queries to relevant departments in a timely manner.

- Providing clients with technical assistance on products and services.

- Expediting serious issues to management toward prompt resolution.

- Building positive client relations by checking in regularly and following up on active processes.

- Maintaining client records and documenting processes.

- Identifying potential client services concerns and facilitating proactive intervention steps.

- Keeping track of new products on offer, as well as emerging trends in client services.

- Recommending product improvements based on client services feedback

Requirements:

- Min 1 Year of Experience

- Certification in customer relations, customer services, or similar would be advantageous.

- 2-3 years of experience in client services, sales, or a similar role.

- Proficiency in CRM software, such as ZOHO and HubSpot.

- Exceptional ability in providing professional, efficient, and friendly client services.

- Ability to coordinate with other departments on client-related matters.

- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.

- Willingness and the ability to travel to client locations, when required.

- Ability to keep updated on new developments in the field of client services.

- Excellent interpersonal and recordkeeping skills.