Client Engagement Manager - Mobile Platform

Our client is a mobile platform that powers brands to improve their customer experience and revenue. With technology at the core, their one of its kind process penetration software helps their clients effectively execute and monitor their action planning.

With over 250 clients cutting across industries and operations in over 2000 locations across India, the Middle East and the Far East, they are the leading organisation in their industry in India. Their vision is to help brands provide best customer experience to each customer and penetrate their practices to the last mile, every time. Their clients are leading retailers across verticals and they have ambitious plans to grow rapidly.

Leading investors like India Quotient, Blume Ventures and The Morpheus have backed them.

The Client Engagement Manager will work on the following :

Work on client relationships to develop solutions

Estimate, plan, communicate and execute resulting project plans and detailed project tracking controls

Derive insights from data analyses, identify opportunities, gaps and solutions there on

Primary research, business knowledge are required.

Enhance organisational effectiveness by setting up appropriate strategies, process improvement through innovative techniques resulting in increased productivity.

To identify and analyse internal client and partner business needs, and translate needs into business requirements

Reporting and MIS

Driving strategic use of data from customer feedback

Drive change from feedback

Desired Profile

Should possess excellent communication skills Verbal as well as written.

Should be keen to take up a fast-tracked career

The candidate should be a keen learner and willing to put in hard work and passion in what he/she does.

Some from MR Operations or Project Management background preferred

Excellent analysis and critical thinking skills

Ability to manage and deliver multiple projects at the same time.

Ability to build the client relationship for long-term partnership