Client Delivery Leader - IT

Summary role description : Hiring for a Client Delivery Leader for a niche scale-up IT Services and Digital solutions provider.

Company description : Our client is a US Headquartered scale-up IT Services and Digital solutions provider, with domain-driven, niche, high-end platform offerings for their clients in the US and across the globe. They were founded in 2016 and are currently in scale up mode. They accelerate transformational outcomes for clients using our connected brilliance of engineering, intelligence, and experiences. By leveraging a connected mindset and modern engineering practices, they unlock value that elevates human experiences to shape a better future.

Role details :

- Title / Designation: Client Delivery Leader

- Position: Director

- Location: Chennai

Role & responsibilities:

- Oversee the delivery and operations of a portfolio of accounts, including management of large projects.

- Maintain full accountability for ensuring customer satisfaction, adhering to schedules, managing costs, and delivering high-quality outcomes.

- Recruit and nurture high-performing teams to execute mid- to large-scale transformation projects effectively.

- Drive continuous improvement in the technical delivery model to enhance project quality and outcomes.

- Define project scope and objectives in collaboration with stakeholders, ensuring technical feasibility.

- Ensure timely and within-budget delivery of projects while meeting established scope.

- Provide leadership and guidance to project team members to ensure successful project execution.

Candidate requirements :

- 15+ years of experience in the software industry, with proven skills in delivery management.

- Extensive background in customer service and client relations, demonstrating a strong client-centric approach.

- Possess sound business acumen and adeptness in collaborating and negotiating with business partners.

- Ability to formulate strategic roadmaps and translate them into actionable plans.

- Capacity to adapt to changing priorities, ambiguity, and evolving demands.

- Proficiency in risk management, fostering a culture of strategic risk management in teams.

- Exceptional collaboration abilities to build cohesive teams across diverse business areas.

- Thorough understanding and experience with Agile and Scrum methodologies.

- Proven track record of driving operational enhancements for increased efficiency and implementing effective controls for optimal outcomes.

- Demonstrated leadership skills in effectively leading virtual teams.

- Previous work in a professional services setting is highly desirable.

Selection process:

- 2 technical Discussion

- HR Discussion