Clickpost - Onboarding Manager - Customer Success - SaaS

Clickpost - Onboarding Manager - Customer Success - SaaS

About the company :

- Clickpost is Asia's fastest growing Logistics Intelligence Platform working with leading retailers across India (including 3 Unicorns) to help them manage 100+ Logistics partners via a single API gateway.

- We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner. We are funded by Times Internet, Rebright Partners and other investors and are profitable

Your journey at Clickpost :

As a Customer Success Manager, you are the link between our customers and the product. You will :

- Work with a wide variety of clients across the Ecommerce Industry and analyse/understand customer needs and translate them into the best possible Clickpost solution.

- Respect project deadlines and keep track in order to deliver an outstanding customer experience.

- Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live.

- Work closely with our sales, product team and tech team to ensure the best customer journey and aid product design and development.

- Help our clients get the most out of Clickpost by providing training, demos, support and reduce churns.

About You :

You are a proactive person with both commercial and analytical skills. You also :

- Have excellent communication skills, and are comfortable speaking to stakeholders at different levels - from Product managers to CTOs;

- Have Project management skills;

- Have a Bachelors/Masters degree;

- Are flexible & self-structured with the ability to shift gears quickly and efficiently;

- Are as excited about technology as we are;

- Are able to communicate efficiently with developers and Product Managers;

- Have experience in a similar position, in Start ups or in Saas Company is a plus

What's in it for you?

- Join a winning team. Great people that work hard but have fun doing that.

- A fast-growing company where you are given a lot of autonomy and trust.

- Enter the promising, ever-growing world where you can make a huge impact and grow with the company

- Flexibility to Work remotely.