Clickpost is Asia's fastest growing Logistics Intelligence Platform working with leading retailers across India (including 3 Unicorns) to help them manage 100+ Logistics partners via a single API gateway. We are funded by Times Internet,RebrightPartners and other investors and are profitable. Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) Drive Customer Experience Outcomes : - Increase renewal rates and reduce churn - Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores - Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle : - Map customer journey - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Standardize interventions for each point in journey - Define segmentation of customer base and varying strategies - Identify opportunities for continuous improvement - Learn from best practices in industry - Take Decisions on contentious issues during customer journey Manage Customer Experience Activities and collaborate with other functions to drive positive outcomes : - Onboarding - Training - Customer Support - Customer Success Management - Renewals - Billing and Collections (along with finance) - Advocacy Requirements : - 3+ years experience in leading customer-facing organizations - Ability to manage influence through persuasion, negotiation, and consensus building - Ideally combined background in E-commerce or Saas industries - Strong empathy for customers AND passion for revenue and growth - Deep understanding of value drivers in recurring revenue business models - Analytical and process-oriented mindset - Demonstrated desire for continuous learning and improvement - Enthusiastic and creative personality with the ability to inspire others - Excellent communication and presentation skills

Anywhere in India/Multiple Locations

ClickPost - Manager - Customer Experience Strategy 

ClickPost - Manager - Customer Experience Strategy  ,Job Description for ClickPost - Manager - Customer Experience Strategy  in ClickPost in  Anywhere in India/Multiple Locations for (3-7) years of experience. Apply Now!

Job Description for ClickPost - Manager - Customer Experience Strategy  in ClickPost in  Anywhere in India/Multiple Locations for (3-7) years of experience. Apply Now!