CleverTap - Account Manager - Customer Success

Role: CleverTap is looking for talented Technical Account Managers, who have a combination of superb customer interaction abilities and are comfortable solving complex technical use cases. The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.

Team: Customer Success

Role requirements:

- College degree (B.E/ B.Tech/ BSc IT/ MSc IT)

- 3+ years programming experience (API/ Web/ Mobile)

- Excellent communication skills & strong customer focus

- Proven analytical / problem-solving ability . Provide efficient and accurate technical assistance to ensure customer satisfaction

- Work directly with customers to solve technical issues

- Helping client with integration of CleverTap SDK.

- Provide escalated technical and triage support for other teams

- Actively contribute to our online support documentation

- Leverage product expertise and technical knowledge to delight customers.

- Responsible for responding to customer emails and driving excellent Customer

Nice to have: SaaS support experience strongly preferred. Deep understanding of Mobile technology Android / IOS strongly preferred.

Brownie points for prior start-up experience