Cleartax - Lead - Customer Success

Customer Success Lead :

- Develop success plans for customers that outline their critical success factors, metrics for succes potential issues, and provide recommendations

- Developing and managing client relationships at CXO level.

- Drive and own continuous discussions around Return on Investment (RoI), Adoption and Value Realization to ensure retention and growth

- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings Onboarding & Product Adoption

- Responsible for setting up the process for onboarding large clients and ensuring best in class onboarding experience within minimum possible time

- Drive CT product usage for initial 60 days of onboarding large enterprise customer retention

Team Management : Lead, manage and coach a passionate team of Customer Success Managers & Support Executives, developing individual skills, removing roadblocks, prioritising tasks, negotiation, account management, consulting skill

Skills & Experience Required :

- 5+ years of overall industry experience

- Candidate should have prior experience of working in SaaS based product companies

- Experience in managing relationships large enterprise customers @ CXO level.

- Good in governance mechanism and data analytics

- Should have led team of 8+ members

- Should have understanding of Account Management, Product Usage ,Customer Engagement & Relationships