Key Responsibilities: - Act as a Team Coach to help balance the Growth and Service mindset of CSMs, unlock more value for their customers, creating a virtuous circle that ensures mutual success. - Own the CSM performance metrics wrt customer usage (e.g. retention, renewals, consumption) and satisfaction (e.g. net promoter score and other customer feedback) along with Revenue growth. - Analyze customer and performance data to make informed decisions about operational and procedural changes. - Proactively identify areas for innovation and improvement within the CSM Team, and drive collaborative developments within our existing playbooks. - Handle Customer escalations from time to time from your direct reportees and implement mitigation strategies - Collaborate with key stakeholders in other departments to ensure Customer Service of the highest possible standards - Coordinate with recruiting and internal teams to recruit, hire, and train new people. Desired Experience: - Min 4 years of experience in handling Customer Success mandates. - Must have experience in leading a team of Customer Success folks. - Must have strong experience in driving Revenue Generation mandates from existing Customers. - Must have strong communication and articulation skills. - Experience in EdTech / SAAS startup is a plus.

Noida

Classplus - Lead - Customer Success 

Classplus - Lead - Customer Success  ,Job Description for Classplus - Lead - Customer Success  in Classplus in  Noida for (4-8) years of experience. Apply Now!

Job Description for Classplus - Lead - Customer Success  in Classplus in  Noida for (4-8) years of experience. Apply Now!