CityMall - Senior Product Manager - eCommerce

Senior Product Manager - eCommerce

About CityMall :

CityMall is a community commerce platform focused on 300 million new to internet users living in 400 small cities, towns and villages in India. CityMall primarily focused on Grocery, Fresh and Packaged FMCG categories. Smaller towns and cities are untouched by traditional online e-grocers with large players like Grofers & Big-Basket present in top 8 metropolitan cities in India. Key bottlenecks are lack of trust, lack of familiarity to browse and purchase online, low average order values (which make economic viability a challenge for the platforms), lack of credit in online channels (which neighbourhood stores offer).

CityMall is a highly efficient channel to serve these consumers through "Community Leaders". They are the "Social" & "Geographical" connectors between end consumers and CityMall. They help us in acquiring customers, doing sales & marketing to retain wallet share as well as doing the last mile logistics in their communities making the community led model more suitable for small towns, cities and villages

Founded by IIT Delhi and IIT Roorkee alumni with 8+ years of entrepreneurial experience, City-mall aims to create several thousands of such micro-entrepreneurs and empower them to create the go-to e-commerce platform for Bharat.

CityMall is backed by top tier VCs like Elevation, Accel and Water-bridge.

You will enjoy being part of CityMall if you :

- Are Hungry enough to get your hands dirty and hustle through

- Have First principles approach towards any problem

- Are Humble to accept mistakes and work collaboratively to find answers

- Love being part of 0 to 1 journey in a start-up

Your responsibilities :

- Build an e-commerce experience for new to internet users, also for those who are purchasing online for the first time

- Own customer experience and delight on the product, feature usability and product success metrics

- Participate in in-person customer research to drive constructive decisions and to build product roadmap

- Personalize customer journey on the platform

- Experiment with traditional and creative ideas to recognise high leverage product-led growth opportunities

Your skills and experience :

- 3-8 years of product experience in ecommerce domain

- Passionate for understanding customers and their behaviour

- Experience in taking data-driven analytical decisions with strong analytical and quantitative skills.