Cityfurnish - General Manager/Head - Operations

About The Role

We are looking for General Manager-Operations to oversee the gamut of our business operations and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. An ideal candidate should be able to demonstrate solid leadership and analytical skills, exhibit strong business acumen as well as a commitment to productivity.

Responsibilities

- Head the supply chain business operations covering order management, customer support, logistics, procurement, and warehouse management.

- Strategize and execute tactful initiatives as well as contribute with ideas for effectively scaling up the operations across the cities.

- Lead and coach a mid-sized fleet of delivery executives across different cities through a team of Managers and executives and warrant an efficient and healthy work environment.

- Spearhead daily operations including quality assurance, inventory control, procurement, space management, and logistics.

- Work closely with senior business stakeholders to deliver on- cost, turnaround time, quality, and service delivery.

- Improve and automate data management and reporting as an endeavor to build efficiencies and drive continuous improvement within the guard rails of cost, quality, reliability & customer experience.

- Analyze and update capacity, inventory plans, and logistics plan based on demand and output changes, and changes in planned customer service levels or changes in business requirement

- Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- Monitor the performance metrics of different reporting teams through defined KPIs and KRA's and take the necessary steps to improve the same.

- Build and implement SOPs to manage workflow and day to day operations.

- Ensure adherence to the SLA's as informed to the customer and work towards continuous improvement for serving all customers within the stated service delivery times across the city.

Requirements

- Minimum 5-8 years of experience in a similar role preferably in an eCommerce industry.

- Expertise in Order Fulfilment, Warehousing & Logistics, Process Improvement, and Strategic Sourcing & Vendor Management.

- Strategic thinking, analytical and problem-solving skills.

- Excellent people development and stakeholder management skills.

- Strong communication skills (both written and verbal)

- Ability to work in a fast-paced, deadline-driven environment.