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26/03 Shreyas
HR Manager at Myndtree Business Services Pvt. Ltd

Views:718 Applications:260 Rec. Actions:Recruiter Actions:20

City/Regional Operations Head - eCommerce (5-8 yrs)

Gurgaon/Gurugram/Noida Job Code: 812273

The Role :

- End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.

- Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %

- Single point of contact between the ground operations team and the central team. He or she will have to coordinate with multiple stakeholders to solve real-time escalations on ground

- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence

- Ability to evaluate and hire key resources within his/her team

- Training and mentoring team members on a regular basis and give them pointed feedback

- Transaction audits with detailed performance measurement and providing feedback for improvement to team members

- Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment

Skills :

- Drive and Rigor

- Local Language proficiency

- Highly aggressive (Restless)

- Tactical as well as Long term problem solver

Persona :

- 5 years of experience in handling ground ops and a large span

- Should have executed in a cross functional environment

- Should have worked in any one of the top 5 ecommerce companies in India

Women-friendly workplace:

Maternity and Paternity Benefits

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