Consultant - Recruitment at Bask HR
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City Operations Head - Online/Internet (8-12 yrs)
- End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.
- Owning and delivering targets for key operating metrics - Efficiency, Productivity, fulfillment
- Single point of contact between the ground operations team and the central team. He or she will have to coordinate with multiple stakeholders to solve real-time escalations on ground.
- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence.
- Ability to evaluate and hire key resources within his/her team.
- Training and mentoring team members on a regular basis and give them pointed feedback.
- Transaction audits with detailed performance measurement and providing feedback for improvement to team members.
- Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment.