City Operations Head - Online

CITY OPS HEAD

The Role

- End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.

- Owning and delivering targets for key operating metrics - Efficiency, Productivity, fulfillment %

- Single point of contact between the ground operations team and the central team. He or she will have to coordinate with multiple stakeholders to solve real-time escalations on ground

- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence

- Ability to evaluate and hire key resources within his/her team

- Training and mentoring team members on a regular basis and give them pointed feedback

- Transaction audits with detailed performance measurement and providing feedback for improvement to team members

- Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment

Skills

- Drive and Rigor

- Local Language proficiency

- Highly aggressive (Restless)

- Tactical as well as Long term problem solver

Persona

- 5 years of experience in handling ground ops and a large span

- Should have executed in a cross functional environment

Company - Flipkart, Amazon, Ola, Uber, Swiggy