City Operations Head Hyderabad & Pune - IIM/ISB/FMS/MDI Kannada Must Customer Experience : - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for serving all customers within the stated delivery times across the city - Liaison with customer relationship team to ensure seamless customer experience Manpower Management:- - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy workenvironment - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing differenttasks - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same. Process and compliance:- - Help build and implement SOPs. Manage workflow and day to day operations - Ensure compliance in hub operations and logistics in all areas - Execute plans for ensuring availability of adequate fleet and/or building the fleet andinfrastructure to meet the Supply demand - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city - Explore opportunities for reducing the overall Cost Per Delivery Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. Desired Candidature: - Graduate (Premier Institute) with 5-8 years work experience OR Post Graduate(Premier Institute) with 4-7 years & work exp. - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to priorities to meet daily, weekly, and long-term requirements and goals - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service

Hyderabad

Pune

City Operations Head - IIM/ISB/FMS/MDI 

City Operations Head - IIM/ISB/FMS/MDI  ,Job Description for City Operations Head - IIM/ISB/FMS/MDI  in Grassik Consultants Pvt. Ltd. in  Hyderabad Pune for (5-8) years of experience. Apply Now!

Job Description for City Operations Head - IIM/ISB/FMS/MDI  in Grassik Consultants Pvt. Ltd. in  Hyderabad Pune for (5-8) years of experience. Apply Now!