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02/12 Gautam Gupta
Client Partner - Telecom & Services at Grassik Consultants Pvt. Ltd.

Views:4586 Applications:561 Rec. Actions:Recruiter Actions:137

City Operations Head - IIM/ISB/FMS/MDI (5-8 yrs)

Hyderabad/Pune Job Code: 771297

City Operations Head Hyderabad & Pune - IIM/ISB/FMS/MDI


Kannada Must

Customer Experience :

- Ensure adherence to the Service Level Agreements as informed to the customer

- Work towards continuous improvement for serving all customers within the stated delivery times across the city

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management:-

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy workenvironment

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing differenttasks

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.

Process and compliance:-

- Help build and implement SOPs. Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet andinfrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost Per Delivery

Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Desired Candidature:

- Graduate (Premier Institute) with 5-8 years work experience OR Post Graduate(Premier Institute) with 4-7 years & work exp.

- Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management)

- Prior leadership experience. (experience in managing blue collared employees is a bonus)

- Strong time management skills and the ability to priorities to meet daily, weekly, and long-term requirements and goals

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy

- Structured problem solving, detail oriented and customer first attitude

- The candidate should have entrepreneurial attitude

- Must have attention to detail and critically think through and resolve problems

- Must have customer service skills and be able to maintain a consistent, elevated level of service

Women-friendly workplace:

Maternity and Paternity Benefits

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