City Operations Head - Fulfillment Center - eCommerce

Responsibilities :

- Own the end to end operations of Collection Center/ Fulfillment Center / Distribution Center operations which include infrastructure, people and processes

- Driver key operational and customer service metrics consistently

- Manage cost, quality and efficiency to achieve operations SLAs

- Ensure the system and ops level guidelines strictly adhere in the respective facilities

- Take decisions on matters relating to the day to day operations within the Mumbai Business Unit including the strategic planning of resources

- Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business

- Set targets and proactively manage & review the performance of FC/CC/DC teams.

- Manage relationships with key vendors pertaining to operations

Required Skill-sets / Education - MBA/PGDM, 6-13 years of work experience post MBA

People management: Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource

Data Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques

Process Adherence: Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on day to day basis and scalability in long-term

Personality: High Energy, go-getter, and a proactive personality. Should be a self-starter and should be able to work independently, take end-to-end responsibility and accountability for results