We have a job opportunity for one of the most leading e-commerce firm for City Operations Head. Age : Upto 39 Package : Upto 42 LPA Job Location : Bangalore Industry - eCommerce (Compulsory) Mandatory - Last Mile Operations, 100+ People Handling Please note only male candidates with excellent communication skills is eligible for the role. Job Description :- - To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function at Supr Daily is responsible for order fulfillment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. - The role would require the candidate to perform the following tasks: Customer Experience: - Ensure adherence to the Service Level Agreements as informed to the customer. - Work towards continuous improvement for serving all customers within the stated service delivery times across the city - Liaison with customer relationship team to ensure seamless customer experience Manpower Management: - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment. - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks. - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any. - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same Process and compliance: - Help build and implement SOPs. Manage workflow and day to day operations. - Ensure compliance in hub operations and logistics in all areas. - Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand. - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city. - Explore opportunities for reducing the overall Cost Per Delivery. - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. Desired Candidature: - To apply for this position Candidate Minimum CTC should be 25 LPA. - Graduate(Premier Institute) with 5-8 years work experience OR Post Graduate(Premier Institute) with 4-7 years work exp. - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to priorities to meet daily, weekly, and long-term requirements and goals - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy - Must have customer service skills and be able to maintain a consistent, elevated level of service - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service If you're interested apply or call on +91 9920293660. Shweta Gaikwad Senior HR Recruiter Mob :- +91 9920293660

Bangalore

City Operations Head - eCommerce 

City Operations Head - eCommerce  ,Job Description for City Operations Head - eCommerce  in Upraisal in  Bangalore for (4-9) years of experience. Apply Now!

Job Description for City Operations Head - eCommerce  in Upraisal in  Bangalore for (4-9) years of experience. Apply Now!