City Operation Manager - Meat & Seafood Business

City Operation Manager

JD:

About Us:

Bengaluru based meat and seafood company Licious was founded in 2015 by Abhay Hanjura and Vivek Gupta. It is now India's most successful D2C foodtech brand. Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on...

Have you got an appetite for awesome?

- Put your captain's hat on and take end-to-end ownership of key metrics, team up with our hub Captains to deliver great delivery experience to our customers.

- Lead, Mentor and Coach the team enabling them to step up above and beyond their current roles and grow further

- Up the game on efficiency and cost as you lead the P&L, moving levers that bring out speed and quality.

- Team up with Marketing folks to bring the freshest and best meat to the doorsteps of more and more meat lovers, in current and new markets.

- Define key metrics, mapping product performance to customer and business success.

- Become the mastermind behind our next big breakthrough. Invent new processes and build systems that keep raising the bar of performance

- Geek out with our Operations Excellence team to push the frontiers of tech in delivery and customer service.

We hope that you:

- Have 6- 15 years of experience under your belt, preferably in an e-commerce company's last mile operations

- Are energized by developing people, building great managers and leaders out of your people

- Have a penchant for leadership, cross functional collaboration, and large-scale people management

- Identify, build, and use a wide network of contacts with people at all levels, internally and externally

- Are a self-starter, entrepreneurial attitude with high level of ownership

- Are a competent decision-maker with the ability to create and execute a strategic plan for a region

- Are customer obsessed, you should constantly be on the lookout to find pain points and solve them ground up

- Individual willing to roll up their sleeves and get the hands dirty

- Proven track record of working closely with multiple stakeholders from HR, Business and Finance to drive a data driven culture

- A high agency individual with an ability to deliver stretch goals in an ambiguous, innovative, & fast-paced environment

- Last but not the least, excellent written and verbal communication skills