City Operation Head - Last Mile

- Ensuring efficient Dark Store and Last mile Operations while achieving agreed budgetary and service levels and providing an effective and reliable service to customers

- Responsible for organizing the safe and efficient receipt, storage and pick and pack and dispatch of products to the customer

- Cross function liaisoning: Sourcing, Finance, Replenishment, Vendors, Administration, and General - management issues including the management of staff

- Proactively identifying issues and problems before they arise

What you will do:

- Handle a team of Cluster Managers & Store Managers to ensure smooth operations

- Deliver best customer experience at minimum cost with key metrics - on-time delivery, complete orders and orders without complaints

- Identify and fix leakages in the system - wastage, pilferage and any other areas to optimize cost

- Maintain system hygiene in inventory, order management, and other system controls

- Keep the team motivated and accountable at all times