Job Description : Customer Experience : - Responsible for overall customer experience incl Restaurant Rating, Order Delivery/preparation timings - Customer complaints reduction across both food &amp; packaging - Feedback of stealth brands Delivery : - Ensure &gt;99% availability of units for production/service to meet the targeted Orders Per day for the city - Reduce the cycle time of delivery of orders across brands - Ensuring proper forecasting systems are in place for RMs to ensure 0 stock-outs across items Financial : - Achieving Annual Operating plan (All controllable cost parameters) for the city - EBITDA for the city (this will include Food/packaging/labor costs reduction) - Forecasting sales Food Safety : - Ensure the highest levels of standards in the units - Work with QA to eliminate all NCs across the units in the city - Establish Food safety audit &amp; risk assessment mechanisms across the units - Bring in BIC practices on food safety from multiple industries People Management : - Ensure 0 safety incidents across all the units in the city - Control attrition % at city level - People capability building &amp; progression plans - Reduce effort across multiple tasks &amp; lead productivity improvement effort (Orders per FTE) Process / Initiatives : - Ensure adherence of all processes across the units - Focus on in process measures for delivering output Role Interfaces : Internal : 1) Regional/Central Strategy team 2) Regional &amp; City Business Head 3) Regional &amp; City Chefs 4) Customer care team 5) Field ops 6) Finance 7) Capex/Capital purchase 8) SCM 9) L&amp;D, QA, HR External : 1) Government authorities (Police, Municipal inspector, etc) 2) Suppliers 3) Landlords (in case of escalations) Kindly share your updated resume with following details: 1. Current Organisation - 2. Current Designation and Role - 3. Total Exp - 4. Qualification - 5. Current Salary (Also mentioned Fixed+Variable) - 6. Expected Salary- 7. Present Location - 8. Joining Time - 9. Reason for Change - 10. Experience in Operations Guidelines and Implementation - Reshma STEPS

Bangalore

Chennai

City Operation Head - FMCG 

City Operation Head - FMCG  ,Job Description for City Operation Head - FMCG  in Steps India in  Bangalore Chennai for (5-10) years of experience. Apply Now!

Job Description for City Operation Head - FMCG  in Steps India in  Bangalore Chennai for (5-10) years of experience. Apply Now!