City Manager - Fulfillment Operations - Healthcare

Hiring City Manager - Fulfilment Operations for Healthcare Company

Job Description :

- Our Client is looking for City Manager - Fulfilment Operation

- Reporting to Regional Head.

- Bachelor's or Master's degree in related field

- 8 to 10 years of experience in a fulfillment department

- 5 - years in E-commerce operations environment (like Ekart, GoJava, Delhivery, ExpressB, DTDC, Blue Dart)

- Minimum of 3 years' experience in a Manager level role at the regional level with proven advancement and increasing levels of responsibility.

- Passion to deliver a delightful customer experience

- Exp as Subject matter expert/Vendor expert respective SLA

Job Summary :

This role is designed to facilitate leadership for the highly demanding, fast-paced operations of delivery of health care services in an e-commerce environment. Reporting to the RM/GM-Operations, this role will play a pivotal part in ensuring the success of the company's commitment to its customers. Ability to adapt, drive change and deploy new solutions are essentials. Owning up the complete responsibility of customer commitments and SLAs of that city across one or more fulfillment centers. Closely work with procurement, Customer Support, Finance and Marketing teams, the role is expected to drive operational efficiency and deploy new processes, models, and programs aimed at improving key performance metrics around overall service levels and end-to-end order processing.

Candidate with excellent communication skills, detail oriented approach, passion towards customer service and experience in managing big teams (both internal and external) to drive operations will be preferred.

Key Responsibilities :

- Provide leadership to one or more Fulfilment Centres in a city

- Drive and own the productivity and performance accuracy in operations

- Develop or improve processes to scale up performance metrics and to drive cost efficiencies

- Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics

- Identify risks and issues for effective resolution ensuring no impact on service levels

- Implement and manage 3PLs where applicable

- Collaborate with internal stakeholders - sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied

- Ensure operations are completely in control - SLAs, Accounts & Finance, Inventory, Records

Job Knowledge/Skills :

- Ability to understand key metrics, analyze and conclude actions required for process improvements and operational efficiencies; Business and Financial planning experience is preferred

- Ability to develop, test and execute ideas to improve customer experience and operational efficiencies with attention to details

- Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs

- Ability to handle the fast paced and changing priorities with required urgency

- Managing escalations and crisis with exceptional problem-solving skills

- Ability to multi-task

Locations :

Chennai

Kolkatta

Pune

Jaipur

Ahmedabad