City Lead

Our purpose:

Gigforce is revolutionizing the way people can apply and get work, when and where they want, all the while being able to explore different work opportunities, acquire relevant skill sets, kickstart, stabilize or increase their earnings, and are able to network with peers and digital communities to obtain relevant information.

We aim to be the largest on demand and just in time gig staffing platform in India, enabling work for over a million workers. Chasing a trillion-dollar market globally and getting everyone ready for the future of work.

Well-funded by leading angel investors and venture capitalist firms. Led by Ex-Teamlease, IIT Kanpur and ISB graduates who have deep expertise in this domain and technology. We are highly entrepreneurial and obsessive about user experience. If mobile tech products and disruption of existing businesses through this technology excites you, Gig4ce is the place to be.

Your purpose:

As The City Head you'll be responsible for P&L for the zone through the KPIs defined for both outbound and inbound operations.You will be responsible for creating world class last mile delivery operations and will be managing city logistics across the Zone to ensure on time delivery of goods and services. You are expected to bring operational success by transforming business processes and will be accountable for creating and maintaining consistent feedback activities / mechanisms to ascertain the service levels of Delivery Hubs and each FE and encourage improvements.

Roles and responsibilities :

- Developing and implementing segmented collection strategies and processes depending on bucket/ area/ product/ customer behaviour etc.

- Responsible for creating efficient last mile delivery solutions with maximum flexibility and minimized cost build.

- Design and Implement industry leading Best Practices for Speed in Delivery , Customer Experience , Seller Experience.

- Plan , Strategize and Execute Cost optimization measure and Manage the Zonal P&L as a Profit centre

- Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.

- Drive continuous improvement and operationalize Business process Innovation. Work closely with other Business Units in the process of strategic decision making with respect to FKL.

- Build and manages supply chain capabilities for a particular Zone impacting the function as a whole

- Work closely with the Product team to build strong technology/System/for Operations deliverables.

- Financial budgeting & execution - P&L accountability of City Logistics for the Zone.

- Develop, recruit , mentor and motivate the team spread across locations to achieve higher goals.

- Data Driven/ Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.

- Stakeholder Management: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

We'll love you because:

- You have a deep understanding of operations in a highly scalable and available set-up

- You have a strong awareness of the latest trends and developments in the market to be able to make conscious decisions and strategies

- You have excellent management, communication and reporting skills.

- You are start-up-enthusiast who believes in taking initiatives and can to go the extra mile whenever required

- You have an acumen to solve new problems constantly due to the nature of the function, ranging from basic functionality requirements to issues with existing processes requiring innovative thinking.

- You have experience with recruiting, coaching, mentoring and retaining the best technical talent

- Desire to assume responsibility and work autonomously

- Highly organized and able to juggle numerous tasks.

Why GigForce?

As an early team member, you will have the opportunity to play a key role in shaping Gigforce, have ownership of the achievements and a considerable say in its culture.

You will have opportunities to closely associate and get mentored by a very experienced Leadership Team.

We're committed to your growth and provide constant learning opportunities for your professional development

We are an equal opportunity employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.